Help & Information
Account and Order status
If you need assistance call us now on 01425 489483
Your account contains your delivery and billing details, e-mail preferences and a record of your orders. You will need your e-mail address and password to see or edit your personal details. Please note that we do not store your credit card details online.
If you are a New Customer, you can create an account by going to the Account page.
Alternatively, if you are returning in a later session, go to the Account page, enter your e-mail address and click on 'Forgotten your password?'. Your password will then be automatically e-mailed to you (please note that, for security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you)
If you can't remember your password, go to the Account page as above and it will be automatically e-mailed to you.
Payment
Our normal payment terms are by credit card. For payment by credit card over £500 we charge a card fee of 2.5%.
For trade customers we offer thirty day credit terms subject to receipt of references.
Artwork / Design
If you require a logo to be printed or embroidered on your clothing then we shall require a copy of the artwork. This can be sent by email or through the post. The artwork should be:
- Actual size
- Full colour
- JPEG or TIF format
Where possible colour pantone numbers should be confirmed. Likewise if it is required to match existing clothing that is embroidered or printed it is important that we see a sample of it before we manufacture your new order.
Contacts & Feedback
Telephone numbers:
Sales – 01425 489483
Admin - 01425 489483
Fax numbers:
(All departments) – 01425 489484
Opening hours:
Monday to Friday 9am to 5pm
E-mails
Whilst we will of course do our best to respond to all emails as quickly as possible, if your enquiry is urgent please phone us on one of the above numbers.
Our email address is [email protected]
We welcome all comments from our customers and value highly any suggestions that you wish to make regarding our products.
LEGAL NOTICE
This website is operated by Evergold Trading Limited, (trading as WAUGHgroup), registered in England, registration number 4348269. Registered office address Unit E Ringwood Trading Estate Ringwood Hants. BH24 3BA.
